FAQ / Support

Showing Made Simple Support

Find answers to common buyer questions about showing requests, agent scheduling, and next steps.

Back to Buyer Dashboard Search Listings Manual Request

Question

How long can I expect my request to be picked up by an agent?

Showing requests are made available to local agents after they are submitted. In most cases, an agent should accept the request as soon as one is available in your area. If your request is not accepted within the expected window, Showing Made Simple may relaunch the request or review other options.

Question

How do I know when an agent has accepted my request?

Your Buyer Dashboard will update from “Awaiting Agent Contact” to “Agent Scheduling” once an agent accepts your request. The assigned agent will then contact you to coordinate the showing time.

Question

How do I get a showing time scheduled?

After an agent accepts your request, the agent will contact you directly to coordinate a date and time that works. Once the showing is scheduled, your dashboard will update to show the scheduled status.

Question

I no longer want the showing. How do I get a reimbursement?

If you no longer want the showing, contact support before the showing is scheduled or completed. Refund eligibility depends on the status of the request and whether an agent has already accepted or completed the showing. Payment processing is not fully implemented yet, so show this as a support placeholder for now.

Question

No one accepted my request. What do I do?

If no agent accepts your request, Showing Made Simple will review the request. The request may be relaunched to agents or handled manually by support. You can also contact support from this page.

Support Contact

Need more help?

Email: support@showingsmadesimple.com

Note: Support email is a placeholder until email routing is finalized.